Shipping policy

SHIPPING AND REFUND

PLEASE READ

SHIPPING We aim to handle all orders quickly. Once an order has been placed with delivery arranged and full payment received, it is our priority to manufacture and dispatch the order within 7-14 working days if there is a delay due to a high volume of orders you will be notified. 

•   Sample Order- Deliveries do not require a signature and may be posted.
•   All other deliveries are Mon-Fri by our own delivery team between 7am-3pm traffic pending, please note no packaging provided.

£55.00 within M25

£16.00 max. x3 Sample Delivery

£145.00 Outside M25 - up to a 50 mile radius from SE20 8HW.

Outside M25 Please email for an estimate.

Collection

Once your order is ready, we will confirm a delivery day via email only, please wait to receive your email before contacting us.  

Someone will need to accept and sign for the delivery.

All deliveries are to the kerbside only and cannot be carried onto the property/site or upstairs etc. It is the customer’s responsibility not the driver’s to ensure that the order is moved from the kerbside. We do not accept responsibility once the order/product/s/item/s have been delivered to kerbside.

 Our products maybe green/live, our products are delicate and must be stored and carried correctly-see our suggested online guidance, we cannot be held responsible for or at fault. Products are not refundable or exchangeable

If there is not someone there to accept the order. Orders can be, if we feel suitable be left without a signature to avoid unnecessary costs for a return. 

Please make sure that there is someone at the shipping address/on site between 7am-3pm (traffic pending) to receive the delivery to avoid the situations above.

Please check your products are in order and correct before signing the delivery sheet.

Our Products are delicate and maybe 'green/live'

We use minimal/no packaging, the product is a natural material- PLEASE READ how to handle/store (on your email and delivery sheet and below) we cannot be held responsible .

Accepting a delivery with or without a signature the customer/person named on the order takes full responsibility for the order and will have allocated a secure space for the delivery. 

Our delivery team record deliveries -a signature, date and photographic evidence of where your order has been left and every effort is made to advise of the correct handling and storage of goods.

Sample Deliveries however, will be left without a signature at the shipping address. We may use a postal service for samples, shipping rules may differ. We do not accept responsibility once the order/product/s/item/s have been delivered, please contact the postal company for advice.

 

RETURNS/REFUNDS

All Goods are made to order, once manufacture has commenced the order is

not exchangeable and not refundable.

Unfortunately due to the delicate nature of the material we are unable to accept returns and do not offer a return option, our products are made to order and are not re-saleable please see our policy details.

However, cancellation of your order is possible before manufacture has commenced. A replacement will be offered if goods are damaged, or faulty whilst in transit. Please see our terms.

Please see our Delivery Notes:

    • Please allow up to 14 working days for delivery -email confirming date.
    • Deliveries are Kerbside only Mon-Fri between 7am-3pm traffic pending
    • With or without a Signature (requested) the person named on the order takes full responsibility from delivery point
    • Cornice Store/London Ltd cannot be held responsible for any loss or damage to goods after delivery/collection, please check your products are correct and in order before signing.
    • All products are made to order and not refundable or exchangeable

·       HANDLING:

·       Your products MUST be handled/carried, moved and stored correctly to avoid damage. It is advisable for two people to carry the items, as they can snap/break easily. Some cornices, due to their shape, require extra care when handling.  Always carry the cornice on its side—on edge, not flat supported with both arms extended to ensure even weight distribution across the cast.

·       STORAGE:

·       If packaged please unwrap immediately to avoid moisture. Do not store on an unprotected floor (damage to floor) We cannot be held at fault or responsible for damaged caused with how/where stored. Products should be stored on a flat dry surface and cornice, if boxed together, do not store higher than a boxed pair. Alternatively, it can be stored upright at an angle against a wall.

·       PRODUCTS:

·       Are delicate and maybe delivered ‘green/live’, Minimal/no packaging used. It is normal for our plaster products to arrive in their natural state-rough surfaces/edges, surface scratches/dents, chipping with some flaws and it is completely normal for cornice to shrink, and cracks to appear and the expectation to decorate, make good, and paint after installation is expected, a skilled decorator will be familiar with this.

·       INSTALLATION GUIDANCE NOTES www.cornicestore.co.uk/pages/faq or email request.

·       Any order not delivered/collected within 12 weeks will be disposed of, with no refund provided.

  • Cornice Store/London Ltd cannot be held responsible for any loss or damage to goods after delivery/collection, please check your products are in order.

  • ·With or without a Signature (requested) the person named on the order takes full responsibility from delivery point.

  • All products are made to order and not refundable or exchangeable