TERMS AND CONDITIONS 2025
This page (together with our Privacy Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.cornicelondon.com and www.cornicestore.co.uk to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms/Shipping procedure. If you refuse to accept these Terms, you will not be able to order any Products from our site.
We amend these Terms from time to time as set out in our clauses. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in August 2025.
These Terms, and any Contract between us, are only in the English language.
1. INFORMATION ABOUT US
1.1 We operate the website www.cornicelondon.com & www.cornicestore.co.uk We are Cornice London Ltd, a company registered in England and Wales under company 10378763 and with our trading address at Unit D Rear, Franklin industrial Estate, 20 Franklin Road London SE20 8HW. Our VAT number is GB 284842470.
If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning or emailing.
Cornice Store Ltd:
T: 0203 488 1126
SALESCORNICESTORE@GMAIL.COM
Cornice London Ltd:
CORNICELONDON@GMAIL.COM
T: 0203 488 1986
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
2. OUR PRODUCTS
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. Our products are made from natural materials, enhanced photographs may not show/reflect the true purities of the natural material.
3. HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you. If you are a consumer, you may only purchase products from our site if you are at least 18 years old.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process, you will also be required to read, agree to our terms and conditions/Shipping procedure by a required tick, your order will not be processed otherwise.
(Please note: all our products are made to order and not refundable or exchangable once manufacture).
4.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place once manufacture has commenced.
4.3 We will confirm acceptance of your order with an email stating the delivery/collection date of your order. By sending you an e-mail that confirms that the Products have been dispatched (Delivery Confirmation). The Contract between (from manufacture) between us will be formed when we send you the Dispatch Confirmation. Please note that the Contract between us only relates to the specific items listed in the Dispatch Confirmation which may not include all items stated in your order.
4.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 6, we will inform you of this by e-mail and we will not process your order in so far as it relates to that Product. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged as soon as possible.
HOW TO PAY
4.5 You can only pay for Products using a debit card or credit card and Applepay/Paypal. We accept the following cards: Maestro, Visa, Visa Electron, Mastercard.
4.6 Payment for the Products and all applicable delivery charges is in advance.
5. YOUR CONSUMER RIGHT OF RETURN AND REFUND
5.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive your product/s, you can notify us of your decision to cancel the Contract and receive a refund.
5.2 However, this cancellation right does not apply in the case of:
a. Any Products made to your specification, or which are clearly personalised for you; or
b. once your item has begun production/manufacture (making process) a refund will NOT be given. (A full refund will only be given before production has started).
c. any Products which become mixed inseparably with other items after their delivery or in transit or been delivered (no returns).
5.3 To cancel a Contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel, e-mail us salescornicestore@gmail.com to request a cancellation form, which we will send you by e-mail. You need to complete the cancellation form and send this back to us by e-mail at salescornicestore@gmail.com We will e-mail you to confirm we have received your cancellation.
You can also contact us by post to Cornice Store Ltd Unit D Rear, Franklin Industrial Estate, 20 Franklin Road, London SE208HW. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. If you are emailing us or writing to us please include details of your order to help us to identify it.
For example, you will have given us notice in time -before production has started as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
5.4 If you cancel your Contract we will:
a. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop.
b. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
5.5 If you have returned the Product/s to us because they are faulty or mis-described, we will refund the price of the Products in full, we will not refund the delivery charges until agreed in writing, this may include any reasonable costs you incur in returning the item to us.
5.6 Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. If we have offered to collect the Product/s from you, we will charge you the direct cost to us of collection.
5.7 We will refund you on the credit card or debit card, PayPal used by you to pay.
6. PRICE OF PRODUCTS AND DELIVERY
6.1 We will contact you with an estimated delivery date, which will normally be within 7-14 working days. Occasionally our delivery to you may be affected by an Event Outside Our Control.
6.2 A signature is required upon delivery of goods, you will receive a confirmation email stating the date of delivery, and if no one is there we have the right to leave deliveries outside. You are solely responsible for your receiving your order, to avoid unnecessary costs for a return. All deliveries are to kerbside only and cannot be carried onto site/property or upstairs. It is the customers responsibility to ensure the materials/products/items/order are moved from the kerbside.
6.3 If no one is available at your address to take delivery, we will if suitable leave the order at the shipping address or leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery and you will be charged delivery again.
6.4 Sample Deliveries will be left without a signature at the address if no answer.
6.5 We will take no responsibility once the item/s have been delivered to kerbside.
6.6 Delivery of an order shall be completed when we deliver the products to the address you gave us, or you or a carrier organised by you collect them from us and the products will be your responsibility from that time.
If you have arranged a collection via a courier/collection/shipping company we can not be held responsible for any los or damaged caused once it has left the premises of SE20 8HW. PLease note we use minimal packaging to help reduce waste. If you require packaging/protection of your product/s/order please ask the collection provider to do so.
6.7 The prices of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 6.11 for what happens if we discover an error in the price of Product(s) you ordered.
6.8 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
6.9 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
6.10 The price of a Product does not include delivery charges. For UK mainland within the M25delivery charges will be charged during the checkout process and displayed. please request via email for deliveries further (outside) the M25 from SE208HW.
6.11 Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
7. INSPECTION OF GOODS AND DAMAGE
7.1 On delivery of the Products by us (or our nominated carrier), you must:
a. inspect the products for any defects, missing parts or items, damage, anything unsatisfactory in respect to the quality of the products and to ensure that the products are as described; and
a. notify the driver/us before signing your delivery note of any such defects, missing parts or items, damage, unsatisfactory quality or mis-description of the Products.
If there is evidence of damage to the products delivered, please inform the driver who will inspect and record/photograph the products before they are signed for and the damage must be noted on the delivery note by the person signing for the order/products and the driver. Where damage caused by delivery is discovered after completed delivery, a refund/replacement will NOT be fulfilled.
7.2 In the event that you fail to comply with clause 7.1, you are deemed to:
a. have accepted the products as delivered; and
b. agree and acknowledge that the products conform in all aspects to the quality and description as provided by us,
and you shall not be entitled to claim any refund, exchange or return in respect of the products.
7.3 This clause 7 shall not apply to any latent or inherent defects that would not have been apparent on a reasonable inspection of the Products.
8. OUR WARRANTY FOR THE PRODUCTS
8.1 We provide a warranty that on delivery and for a period of 12 months from delivery, the products shall be free from material defects. However, this warranty does not apply in the circumstances described below.
8.2 The warranty in clause 8 does not apply to any defect in the products arising from:
a. fair wear and tear.
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party.
c. If you fail to operate carry/move the products/store or use the products in accordance with the user instructions.
Please note we provide clear instructions on how to store on the Cornice Store website under FAQ and on your delivery sheet, where you have signed/accepted the delivery.
d. Any alteration or repair by you or by a third party who is not one of our authorised repairers; or
e. Any specification provided by you.
8.3 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.